Shipping Policy
Last Updated: July 2026
Thank you for shopping with Powerly. We are committed to providing fast, reliable shipping and a smooth shopping experience. Please read our shipping policy below.
Shipping Time
We currently ship exclusively within the United Kingdom.
Estimated delivery time for all orders is:
United Kingdom: 4–7 Business Days
Delivery times are estimates and may occasionally vary due to courier delays, severe weather, public holidays, customs inspections (if applicable), or other circumstances beyond our control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (when available), allowing you to monitor your delivery.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions on selected products or special offers.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to become active after you receive your shipping confirmation.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
If an incorrect address is provided and your order has already been shipped, we may be unable to change the delivery address.
If the package is returned to us due to an incorrect address, additional shipping charges may apply to resend your order.
Delayed or Lost Packages
Although we work with reliable shipping partners, unexpected delays can occasionally occur.
If your order has not arrived within the estimated delivery window, please contact our customer support team. We will investigate the issue with the shipping carrier and assist you in resolving it as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of receiving your package.
To help us process your request, please include:
Your order number
Photos of the damaged item
Photos of the packaging
We will review your claim and work to provide a suitable resolution.
Contact Us
If you have any questions regarding shipping or your order, our customer support team is here to help.
Email: support@powerlystore.com
We aim to respond to all customer inquiries within 24–48 business hours.