FAQ

Q: How long does shipping take?

A: Most orders are delivered within 4–7 business days after they have been processed. Delivery times may vary depending on your location.

Q: How can I track my order?

A: Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can follow your package until it arrives.

Q: Can I cancel or change my order?

A: If your order hasn't entered the fulfillment process, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

Q: What if my package is delayed?

A: While most orders arrive within the estimated delivery window, unexpected carrier delays can occasionally occur. If your order is taking longer than expected, please contact us and we'll be happy to help.

Q: What should I do if my order arrives damaged?

A: If your package arrives damaged or defective, contact us within 48 hours of delivery and include photos of the item and packaging. We'll work quickly to resolve the issue.

Q: What is your return policy?

A: We offer a 90-day money-back guarantee. If you're not satisfied with your purchase, simply contact our support team within the guarantee period for return instructions.

Q: How long do refunds take?

A: Once your return has been received and approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Q: Is checkout secure?

A: Yes. All payments are processed through Shopify's secure checkout with industry-standard encryption to help protect your personal and payment information.

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, as well as any additional payment methods available during checkout.

Q: How can I contact customer support?

A: If you have any questions about your order, feel free to email us at support@powerlystore.com. Our support team will get back to you as soon as possible.