Return Policy

Return & Refund Policy

Last Updated: July 2026

At Powerly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

90-Day Return Policy

We offer a 90-day return policy, which means you have 90 days from the date of delivery to request a return.

To be eligible for a return, the item must:

Be in its original condition.
Be unused or show only minimal signs of use.
Include all original packaging and accessories.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been heavily used, intentionally damaged, or returned without their original packaging.

We also reserve the right to refuse returns that do not meet the conditions above.

How to Request a Return

To start a return, please contact us at:

Email: support@powerlystore.com

Please include:

Your order number
Your full name
The reason for your return
Photos of the item if it is damaged or defective

Our support team will provide you with the return instructions.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery.

Include clear photos of the product and packaging so we can evaluate the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that it may take 5–10 business days for your bank or payment provider to process and post the refund.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other returns, customers are responsible for the cost of return shipping unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has been dispatched, it can no longer be canceled. In this case, you may request a return after receiving the item in accordance with this policy.

Contact Us

If you have any questions about returns or refunds, please contact us: