Refund Policy

Refund Policy

Last updated: February 1, 2026

We want you to be completely satisfied with your purchase.

If for any reason you are not happy with your order, please review our refund policy below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• 
  The item must be unused and in its original condition
  
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  The item must be returned in its original packaging
  
• 
  Proof of purchase is required
  

Items that show signs of misuse, damage, or wear may not be eligible for a refund.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• 
  Items marked as final sale
  
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  Gift cards
  
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  Items damaged due to improper use
  

3. Return Process

To initiate a return, please contact our support team at:

Email: support@powerlystore.com

Please include your order number and the reason for your return.

Our team will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Return Shipping

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  Customers are responsible for return shipping costs unless the item is defective or incorrect
  
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  Shipping costs are non-refundable
  

We recommend using a tracked shipping service for your return.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• 
  Your refund will be processed to the original payment method
  
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  Refunds may take 5–10 business days to appear, depending on your payment provider
  

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund yet:

• 
  Check your bank or payment provider
  
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  Contact your credit card company
  
• 
  Contact your bank
  

If the issue persists, please contact our support team.

8. Exchanges

We do not offer direct exchanges.

If you need a different item or color, please return your original order and place a new one.

9. Cancellations

Orders can be canceled or modified before shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return process.

10. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: support@powerlystore.com